LORIBEAR Customer Service

LORIBEAR products include collectible dolls, adult dolls, doll bodies, heads, and other personal-care products. Because some products involve intimate use and hygiene considerations, special return conditions apply.

Please inspect your order carefully as soon as it arrives. Complete this inspection before any intimate use, cleaning, modification, repair, or other use that may change the condition of the product.

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14 Business Days
Standard return request
📦
Unused & Unopened
Standard return condition
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48 Hours
Visible shipping damage
🛠️
7 Business Days
Manufacturing issues
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Return Eligibility

To qualify for a standard return and refund, the product must be unused, unopened, and in its original packaging.

For health, hygiene, and customer safety reasons, we cannot accept standard returns of products that have been opened or used, especially hygiene-sensitive products such as sex dolls and doll bodies.

If you wish to return an unopened, unused, and non-customized product, please contact our customer service team within 7 business days of receiving the product.

LORIBEAR will review the request and provide Return Instructions. Please do not send the product back before receiving written authorization from us.

Once a return is approved and LORIBEAR sends the Return Instructions, the customer must ship the product within 7 calendar days after the date the Return Instructions are sent and provide valid tracking information.

If the product is not shipped within this 7-calendar-day period and no written extension has been approved by LORIBEAR, the Return Authorization will expire. Any later return request must be reviewed again according to the applicable return conditions.

When returning the product, please include your order number so that we can identify and process the return correctly.

Unauthorized returns may be refused.

The restrictions above apply to standard returns and change-of-mind requests. Damaged, defective, or incorrect products are handled separately under the relevant section below.

🧩 Custom Orders
🧩

Custom and Made-to-Order Products

Custom, personalized, made-to-order, or specially produced dolls and bodies are manufactured according to the customer's selected requirements.

Custom, personalized, made-to-order, or specially produced products enter production immediately after LORIBEAR receives and confirms payment for the order.

Once payment has been received and confirmed by LORIBEAR, the order cannot be cancelled or refunded because of a change of mind, personal preference, incorrect selection, or other customer-related reasons.

This restriction does not affect after-sales support for verified manufacturing defects, incorrect items, or other issues for which LORIBEAR is responsible.

If the finished product arrives with a verified manufacturing defect or LORIBEAR sends the wrong item, the issue will be handled under the damaged, defective, or incorrect item process below.

For complete cancellation rules, please review our Order Cancellation Policy .

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Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from the configuration you ordered, please contact LORIBEAR as soon as possible.

To help us review the issue quickly and accurately, please provide clear photos or videos showing:

  • The product issue
  • The outer packaging
  • The shipping label
Where possible, visible shipping damage should be reported within 48 hours of delivery. Other manufacturing issues should be reported within 7 business days of delivery.

After reviewing the information and evidence provided, LORIBEAR will determine an appropriate solution based on the nature and severity of the issue.

Depending on the situation, possible solutions may include:

  • Care or maintenance instructions
  • Repair assistance
  • Replacement parts
  • Replacement of a head or body
  • A partial refund
  • A full replacement
  • Another solution appropriate to the specific issue

A product issue does not automatically qualify every case for a full refund.

If the issue is minor, reasonably repairable, or can be properly resolved by replacing the affected part, LORIBEAR will provide a solution appropriate to the actual problem.

If mandatory consumer protection requirements apply to a specific case, LORIBEAR will handle that case in accordance with those requirements. Each case will still be reviewed based on the product condition, supporting evidence, order details, and actual circumstances.

🔒 Hygiene-Sensitive Products
🔒

Hygiene-Sensitive Products

Sex dolls and doll bodies are hygiene-sensitive products.

Once such a product has been opened, used for intimate purposes, or otherwise used, it cannot be returned to normal inventory or resold to another customer.

Therefore, opened or used hygiene-sensitive products cannot be returned simply because the customer has changed their mind.

If LORIBEAR or a payment service provider requires an opened hygiene-sensitive product to be returned for inspection, the returned product will be used only for inspection, evaluation, repair, or disposal.

It will not be resold to another customer.

Any such return must receive written authorization from LORIBEAR before shipment. The customer must also provide the relevant order number.

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Return Shipping Costs and International Returns

We do not provide free return shipping for returns caused by customer-related reasons.

Where a return is otherwise eligible and has been approved by LORIBEAR, the customer is responsible for return-related costs if the return or additional logistics costs are caused by customer-related reasons, including:

  • A change of mind for an eligible standard return
  • Incorrect size or option selection where the product remains eligible for return
  • An incorrect or incomplete shipping address provided by the customer
  • Refusal of delivery
  • Failure to receive the package
  • Failure to cooperate with required delivery or customs-clearance procedures
  • Another reason not caused by LORIBEAR
These circumstances do not by themselves create a right to cancel or return an order.

The customer may be responsible for:

  • Return shipping
  • Additional shipping or redelivery costs
  • Customs duties
  • Taxes
  • Customs or clearance fees
  • Handling fees
  • Other related logistics charges
We strongly recommend using a trackable shipping method and purchasing shipping insurance when returning a product.

LORIBEAR is not responsible for returned products that are lost or damaged during return transportation.

If LORIBEAR verifies that the wrong product was shipped or that the product has a significant manufacturing defect, the shipping arrangement will be handled according to the specific circumstances of the case.

For customer-related returns, any shipping charges, customs duties, taxes, clearance fees, or other logistics costs paid or incurred by the customer are non-refundable unless LORIBEAR expressly agrees otherwise or applicable law requires otherwise.

Shipping and customs matters are also subject to our Packaging & Delivery Information .

🧾

Product Photography, SKU, and Product Differences

Some product pages offer different sizes, materials, body types, configurations, and optional selections.

Product photos may show different character styling, clothing, accessories, wigs, or display arrangements.

The product actually ordered is determined by the SKU, body type, material, size, configuration, and options selected and confirmed when the order is placed.

Customers should review these selections carefully before completing the order.

Because many LORIBEAR products are handmade, minor differences may occur in makeup, nail finish, skin tone, surface texture, measurements, and other cosmetic details.

Minor cosmetic differences that do not affect the intended function of the product are not considered manufacturing defects.

Soft silicone and TPE materials may develop temporary pressure marks during long-distance transportation. Normal surface care, cleaning, or powdering may be required as part of routine product maintenance.

📦

Included Items and Photography Props

The products and accessories you will receive are determined by:

  • The contents clearly listed on the product page
  • The product configuration and options you selected
  • Your order confirmation

Product photos may contain additional items used only for styling or display.

Shoes, jewelry, stands, furniture, photography props, wigs, accessories, clothing, and other styling items shown in product photos are not included unless they are clearly stated as included.

Free promotional clothing or gifts include only the items specifically listed in the relevant promotion.

💳

Refund Processing

If a refund is approved, LORIBEAR will issue the refund to the original payment method after all applicable return, inspection, and review requirements have been completed.

Once approved, refund processing may take up to 14 business days.

The time required for the refunded amount to appear in your account may also depend on your bank or payment service provider.

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Payment Service Provider Disputes

If you have a question or concern about an order, product, or after-sales service, we encourage you to contact LORIBEAR first.

This allows us to review the order details, understand the issue, check the available evidence, and communicate directly with you about an appropriate solution.

If a specific dispute is subject to mandatory consumer protection requirements or mandatory payment service provider rules, LORIBEAR will handle the matter in accordance with the requirements that apply to that specific case.

Each dispute or claim will be reviewed individually based on the order information, product condition, supporting evidence, and actual circumstances.

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Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact LORIBEAR customer service.

✉ loribear@gkdoll.uk
This Return & Refund Policy forms part of the LORIBEAR Terms of Service and applies to eligible returns, refunds, product issues, hygiene-sensitive products, return shipping, and related after-sales matters.
LORIBEAR reserves the right to update this Return & Refund Policy when necessary. Any updated version will be published on gkdoll.uk. Updated versions apply from their effective date and do not retroactively change the confirmed return or refund conditions applicable to an order confirmed before the update, unless LORIBEAR and the customer expressly agree otherwise or applicable law requires otherwise.