- Chainsaw Man
- Resident Evil
- Street Fighter
- Spy x Family Figures
- Azur Lane
- Final Fantasy
- Dragon Ball
- Naruto
- Neon Genesis Evangelion
- Nier: Automata
- Kuroinu Figures | Olga Discordia Dark Elf
- Queen Pharnelis-Goblin
- Non Virgin Bunny Girl
- Prison School
- The King of Fighters
- One Piece
- Figure Heads & Accessories
LORIBEAR Order Policy
Order Cancellation Policy
At LORIBEAR, we aim to make our order cancellation process clear and easy to understand.
Cancellation rules vary depending on whether the order is for a standard non-customized product or a custom / made-to-order product. Please review the relevant section below before requesting a cancellation.
Once an order has already been shipped, any return or refund request will be handled under our Return & Refund Policy.
Within 24 Hours
100% refund for eligible standard orders
24โ72 Hours
50% refund for eligible standard orders
Once Shipped
Cancellation is not accepted
Custom Orders
Production begins after payment confirmation
Standard Non-Customized Products
The following cancellation rules apply to standard non-customized products.
Cancellation time is calculated from the date and time the order is placed and recorded in the LORIBEAR order system.
Within 24 Hours of Placing an Order
If the order has not yet been shipped, a cancellation request made within 24 hours of placing the order is eligible for a 100% refund.
Between 24 and 72 Hours
If the order has not yet been shipped, a cancellation request made between 24 and 72 hours after placing the order is eligible for a 50% refund.
After 72 Hours
Cancellations are not accepted after 72 hours of placing an order.
Once Shipped
Cancellations are not accepted once an order has been shipped.
Once an order has been shipped, the shipped-order rule applies regardless of how much time has passed since the order was placed.
If you need after-sales assistance after the cancellation period has ended, please contact LORIBEAR so we can review the situation and advise you according to the applicable policy.
Custom and Made-to-Order Products
Custom, personalized, made-to-order, and specially produced products are prepared according to each customer's selected requirements.
Because we begin production as soon as LORIBEAR receives and confirms payment, we are unable to accept cancellations or refunds for change-of-mind requests after payment has been received.
We kindly ask customers to review the selected size, material, body type, configuration, options, and other order details carefully before completing payment.
The standard 24-hour and 24โ72-hour cancellation rules for non-customized products do not apply to custom or made-to-order products.
If there is a verified manufacturing defect, an incorrect item is sent, or another issue is confirmed to be LORIBEAR's responsibility, we will provide appropriate after-sales support in accordance with our Return & Refund Policy.
Cancellation Request and Confirmation
If you would like to cancel an eligible order, please contact LORIBEAR as soon as possible.
Submitting a cancellation request does not mean that the order has already been cancelled.
An order is considered cancelled only after LORIBEAR has reviewed the request and confirmed the cancellation.
Until cancellation has been confirmed by LORIBEAR, the order remains active and may continue to be processed according to its current status.
Refund or Return Requests After Shipping or Delivery
Once an order has been shipped, it can no longer be cancelled under this Order Cancellation Policy.
If the product has already been shipped or received and you wish to request a return or refund, report shipping damage, report a manufacturing defect, or report an incorrect item, please review our Return & Refund Policy.
The applicable return and refund conditions will be determined according to the Return & Refund Policy.
Return & Refund PolicyPolicy Relationship
This Order Cancellation Policy applies specifically to cancellation requests made before an order becomes ineligible for cancellation.
Order cancellation matters are handled under this policy.
Returns, refunds, damaged products, manufacturing defects, incorrect items, hygiene-sensitive products, and other after-sales matters are handled under the Return & Refund Policy .
Contact Us
If you have any questions about cancelling an order, please contact LORIBEAR customer service.
โ loribear@gkdoll.uk